Working with me
How I work
You deal with me, from the first call to ongoing help. No ticket queues and no account managers – one person who knows your setup, works within your processes and tells you straight what you need.
At a glance
Hours
Monday to Friday, 9am to 6pm Sydney time.
Replies
Within one business day, usually the same day.
After hours
For emergencies, public holidays and scheduled work, such as a planned cutover, at a higher rate.
Ways to work with me
Pick what fits
One-off projects
Onboarding, a review or a fix, quoted up front so you know the cost before I start.
Ongoing care
A retainer for monitoring and regular reviews, quoted to fit what you need. Or simply call me when you need me.
After you get in touch
What happens next
1
Tell me what’s happening
Call, or book a free 30-minute call. I reply within one business day, usually the same day.
2
I review your setup
With only the access the job needs, I look at what you have and tell you in plain English what to fix first, and why.
3
Plan and quote
A written plan and a quote up front. Nothing changes until you approve it.
4
Fix it, then keep watch
I make the changes with you and hand over clear notes. Then it’s your choice: ongoing care, or call me when you need me.
Working together
What I need, and what you get
What I need from you
- Appropriate access for the job – a limited-role invite to your Cloudflare account, never your password
- Access to DNS or hosting only where the job needs it
- Someone who can approve changes
- Your change control process, if you have one
What you get
- One point of contact who knows your setup
- A written plan before anything changes
- Changes made with you, tested before and after
- A way to roll back every change, if something isn’t right
- Notes on what changed and why
- Honest advice, even when it means less work for me
Pricing
How pricing works
Ad hoc work is $220 an hour, and emergencies have a 4-hour minimum. After-hours work costs more. Bigger jobs and retainers are quoted up front, and the first 30-minute call is free. See pricing.
One-off work
Onboarding, reviews and fixes are quoted up front, after I’ve seen what’s involved.
Retainers
Quoted to fit: a rolling three-month allocation of hours, help built around what you need, or an extra set of eyes when you need one. How retainers work.
Get a quote
Tell me what you need, and I’ll come back with a quote, usually within two business days.
Ready to talk? Tell me what’s happening, and I’ll tell you honestly what you need.
Under attack right now? Call +61 2 8363 3348.