No ticket queue
How can I help?
Already working with WebControl, or need a hand with Cloudflare? Pick the option that fits. Either way, you’ll be talking to the person doing the work, not a ticket queue.
Urgent: happening now
Under attack or down?
DDoS, a bot flood, a site that has gone offline, or Cloudflare blocking real customers. Call me. Don’t wait on a form.
After-hours help is available for emergencies. If I can’t answer, leave a message with your name, number and domain, and I’ll call you back.
Not urgent
Changes, questions, tuning
WAF or rate-limit rule changes, DNS edits, SSL questions, odd log entries, or help planning a change. Send me the details and I’ll reply, usually the same business day.
Send a support request
Fields marked * are required. The more detail you give me, the faster I can fix it.
I only use these details to answer your request. See the Privacy Policy.
Help me help you faster
- The Ray ID. It’s at the bottom of any Cloudflare error or block page.
- The exact URL that’s failing, and whether it’s every visitor or only some.
- When it started, with the timezone.
- What changed recently: DNS, a new rule, a plugin, a hosting move.
- A screenshot of the error. You can reply to my email with it.
Never send passwords or API tokens. If I need access, I’ll arrange it safely with you, for example as a member on your Cloudflare account.
Hours
Monday to Friday, 9am to 6pm Sydney time
Serving Australia and New Zealand.
After-hours help is available for emergencies, public holidays and scheduled work, such as a planned cutover. Book scheduled work with me in advance.
Before you get in touch
Guides that might help
Lock down your origin server
Stop attackers going around Cloudflare to reach your server directly.
Full (strict) SSL and Authenticated Origin Pulls
Fix certificate errors and make sure only Cloudflare can talk to your origin.
Using Lists in Cloudflare
Manage IP allowlists and blocklists in one place, with real examples.